Technical Service Manager Job at Cephas Consultancy Services Private Limited, Wheeling, IL

  • Cephas Consultancy Services Private Limited
  • Wheeling, IL

Job Description

Service Coordination
  • Monitor equipment startups and warranty calls, updating internal systems with accurate status and asset tracking information.
  • Train service companies and equipment dealer sales and service personnel.

Customer Support

  • Serve as the primary contact for customers regarding service inquiries, scheduling, status updates, and follow-ups.
  • Maintain professional communication via phone, text, email, and service portals.
  • Provide troubleshooting assistance to end users and technicians.
  • Collaborate closely with service managers, technicians, sales teams, Culinary, and other departments to ensure a smooth workflow.
  • Respond to inquiries from consultants, general contractors (GCs), HVAC professionals, electricians, plumbers, dealers, installers, and end users.
  • Assist in analyzing service trends, customer feedback, and operational efficiency using data tracked in Dynamics 365 Service Hub.

Job Tags

Full time, For contractors

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