Job Description

About DEUNA DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are a rapidly growing startup expanding into the U. S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! Visit deuna. com/ to learn more about us! Role Profile Department: Customer Solutions Team: Sales Engineering Reports to: Head of Customer Solutions We are seeking a Senior Sales Engineer who is ready to bridge the gap between complex technical architecture and strategic business value. This role is designed for a dedicated professional who thrives on solving the deep-seated "data silo" problems of enterprise merchants and is driven to evolve into a future leadership position. You will be the technical heart of our sales process, partnering with E-commerce, Financial, and Product executives to demonstrate how agentic intelligence solves fragmented data issues and optimizes cost structures. Key Responsibilities Strategic Demos & Storytelling: Own the technical demo process, translating "agentic intelligence" into clear, execution-ready outputs for C-suite stakeholders.

Value Engineering: Work with enterprise clients to quantify ROI by identifying hidden costs in manual data cleaning versus the growth potential of AI-driven optimization. Technical Discovery: Conduct deep-dives to uncover specific pain points, such as the lack of business context in off-the-shelf AI tools or constant firefighting in operational teams. Bespoke Presentations: Customize technical presentations and POCs that reflect the specific KPIs, goals, and operational nuances of the merchant. Pipeline & Project Management: Manage the technical stages of the sales pipeline, ensuring all cross-functional intelligence requirements are met for a seamless transition. Voice of the Customer: Act as a critical link between the field and the Product team, using on-the-ground experience to influence the development of our multi-agent systems and "Bespoke Strategists". Mandatory Qualifications Industry Experience: 5+ years of experience in a Sales Engineering or Pre-Sales role specifically within the SaaS and Payments sectors. Language Proficiency: Native or professional fluency in both Portuguese and English is required. Technical Acumen: Deep understanding of APIs and SFTP integrations, as well as no-code connections with major PSPs and acquirers such as Adyen, Braintree, and Fiserv. Enterprise Expertise: Proven track record of navigating complex sales cycles with large-scale, global enterprise clients. Value-Based Selling: Strong background in value engineering, with the ability to build business cases around cost-to-performance insights and revenue impact. Preferred Attributes (Value Engineering & Growth) Benchmarking Proficiency: Ability to compare a merchant’s current performance against industry payments benchmarks to surface proactively identified opportunities. Operational Insight: Familiarity with the operational friction points of finance and tech teams, including chargeback data management and authorization outcomes. Scenario Simulation: Skilled in using analytics tools to perform scenario simulations and forecasting to prove potential gains in acceptance rates. Opportunity Detection: Expertise in building systems for high-impact opportunity detection and sizing.

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