Job Description

**Job Title: Receptionist/Concierge - Assisted Living Facility**

**Location: ** Colliers at Port Orange

**Position Type: ** Full-Time & Part-Time Available - must be able to work weekends & holidays, hours range between 8am-8pm, need to have flexibility. 

**Job Summary: **
We are seeking a friendly, compassionate, and highly organized Receptionist/Concierge to join our dynamic team at Colliers at Port Orange, an assisted living community dedicated to providing exceptional care and support to our residents. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment while assisting in daily operations. Must be able to pass a level 2 background check through

**Key Responsibilities:**

- Greet and assist residents, families, and visitors upon arrival, ensuring a positive experience.
- Answer and direct phone calls in a courteous and efficient manner, addressing inquiries or directing them to appropriate staff.
- Maintain the reception area, ensuring it is tidy and well-organized at all times.
- Manage appointment scheduling and maintain the community calendar, including coordinating activities and events for residents.
- Handle incoming and outgoing mail and packages, ensuring timely distribution.
- Assist residents with inquiries regarding community services, amenities, and local resources.
- Provide information and support to families and visitors, addressing any concerns or questions related to resident care or facility policies.
- Collaborate with other departments to coordinate services and ensure seamless communication and operations.
- Maintain confidentiality and comply with HIPAA regulations regarding resident information.
- Assist with light administrative tasks, including data entry, filing, and inventory management of supplies.
- Actively participate in daily staff meetings and contribute to a positive team environment.

**Qualifications:**

- High school diploma or equivalent; additional education or certification in healthcare or hospitality is a plus.
- Previous experience in a receptionist or concierge role, preferably in a healthcare or senior living setting.
- Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using various office equipment.
- A compassionate and empathetic approach to working with seniors and their families.
- Ability to maintain composure and professionalism in stressful situations.
- Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.

**Benefits:**

- Competitive salary and benefits package
- Opportunity for professional growth and development
- A supportive and collaborative work environment
- Employee discounts and perks

**How to Apply:**
If you are passionate about providing outstanding service and support to seniors and want to contribute to their quality of life, please submit your resume and a cover letter detailing your relevant experience through our website at colliersassistedliving.com. We look forward to hearing from you!

Colliers at Port Orange is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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